Frequently Asked Questions and Answers

Payment:

Visa, Master Card, Discover, American Express and PayPal.

Tax:

Items purchased in the State of North Carolina are subject to 6.75% sales tax.

Shipping:

Ready-To-Ship Teepees are processed / shipped within 1-2 business days of purchase.

Made-To-Order teepees take 3-10 business days to complete.

Transit time in Continental US is 1-3 business days via USPS or FedEx. Transit time for International customers varies, but in most instances will take 5-10 days.

All teepees are shipped in a custom-made box and are guaranteed to arrive undamaged.

We will automatically update order status and provide tracking information following the shipment of your item(s).

Refunds and Exchanges:

MADE TO ORDER ITEMS ARE NON-RETURNABLE.

INTERNATIONAL ORDERS PLEASE READ:

Any customs fees, duties, VAT etc are the responsibility of the buyer.